How To Contact Yahoo: A Quick Guide for Getting Help With Your Account

how to contact yahoo

Whether for news, email, or searching, Yahoo has long been popular with baby boomers. Yahoo provides a lot of free help for resolving problems with your account. The company also offers a paid service if you want a higher level of support. Here's your quick guide to getting the help you need from Yahoo.

Free Customer Support

Yahoo customer support is free through Yahoo Help Central. This is your home base for Yahoo's customer service. The information at Yahoo Help covers Mail, Sports, Finance, Subscriptions, and more. You may find solutions to your issues via email, chat, or help articles.

How to get started with Yahoo Help Central:

  1. Go to Yahoo Help Central.
  2. Choose the product you need help with.
  3. Where available, click Contact Us.

Yahoo Help Central doesn't have a contact option for every product or support issue. Their help library provides answers to common questions and troubleshooting tips.

Yahoo Plus Support

Paid tech support from Yahoo is an option if you live in the US and select European and Middle Eastern countries. Yahoo Plus Support gives you access to a Yahoo specialist by phone. You can call 24/7 to get help with Yahoo Mail, Sports, Finance, Homepage, and Search questions. Yahoo Plus Support is also included with the following paid services:

  • Yahoo Plus Protect -- home device protection and support
  • Protect by Yahoo -- protection for online identity, devices, and valuable data
  • Yahoo Mail Pro

Yahoo Customers Beware

Scammers try to get money from Yahoo customers for account support services. In the past, the FTC got many reports from people who received fake Yahoo customer care numbers. They were offered "Yahoo customer care services" for a fee. Yahoo product and password support numbers or services from other businesses are bogus. People answering the calls at these support numbers aren't working with Yahoo Customer Care.

Three things to know to avoid scams targeting Yahoo customers:

  1. A Yahoo support site always has a web address that ends with yahoo.com.
  2. Yahoo won't ask to connect to your computer for any support-related request.
  3. Yahoo Support will never ask for your password.